Frequently Asked Questions
Where are you located?
We are located at:
1070 Horizon Dr., Suite F Fairfield, CA 94533
What is your Pricing Policy?
We are open 10:00 AM to 5:00 PM, Monday through Saturday. Appointments are available after hours and on Sunday.
How can I place an order?
Just give us a call (707) 365-7981 or drop us an email and we will contact you to go over all your rental needs.
What is needed to place an order?
The following information is needed to place an order:
- Name and phone number of the point of contact
- Dates your event for delivery and pick up.
- We will also need a current credit card number along with the expiration date and the CVV code.
- The CVV code can be found on a VISA or MasterCard on the backside of the card by your signature. It is the last 3 digits in the white signature box.
- The name on the card and the correct billing address for the credit card.
- We will gladly provide a quote, however the rental equipment will not be guaranteed unless a deposit is established or the invoice is paid in full.
What payment options do I have?
We accept all major credit cards (VISA, MasterCard, and Discover), cash and checks.
Sorry, but we cannot accept checks from new accounts. Full payment must be received two weeks prior to the date of your event. If you place the reservation more than two months ahead, a 50% deposit is needed.
What is your rental rates based on?
All rates quoted are based on a 24-hour rental period per item; however, we allow extra time for the customer to pick-up/drop off.
If we are delivering your items we can deliver the day before your event and pick up the day after. If that is not possible, other arrangements can be made.
Any rental equipment kept for longer than specified will be charged according to our price schedule.
What if we wish to add more equipment or change an order after hours?
We accept changes or add ups to your order at least 1 day prior to the delivery date of your order. We can add items to your order on the day of delivery based on availability, but however if we deliver it after our truck has left the warehouse with your equipment, we would charge another delivery charge.
How much is delivery?
Delivery and pick up rates are based on the time and the location of your event. Delivery and pick up rates are quoted as a round trip fee. We do not offer a one-way rate. Depending on your location, there is a minimum order amount that must be met before delivery charges are applied.
Please note: Our normal delivery and pick up times are Monday through Saturday, 10 AM-5 PM.
We will not leave the items unless the customer is available onsite to sign for the delivered items.
Who is responsible for damaged or missing items?
The customer is responsible for all equipment from the time of delivery or will-call until it has been returned to Platinum Services Event Rentals.
The customer is also responsible for damaged or missing items and verifying an accurate count of rental items received and returned.
Do you offer insurance against damaged items?
A damage waiver is available. The damage waiver charge is 10% of the total rental and covers reasonable, accidental damage to the equipment. It is optional and non-refundable. If the damage waiver is declined, and any rental items are damaged or missing, the customer will be responsible for the replacement charges for the items.
Will you set up my items?
Absolutely, we will set up tables and chairs. There is an additional fee for setting up and arrangements must be made in advance. Set up does not include linens and table settings. Set up for canopies is included at no additional charge.
What should we do with your dishware before we return it?
Please scrap food from the plates and rinse. Please place the dishware into the crates in which they were delivered.
What is you cancellation policy?
Any orders cancelled prior to 72 hours before the delivery/will-call date may be subject to a cancellation fee.
Orders cancelled within 72 hours of the delivery/will-call date are subject to a 50% cancellation fee.
Orders cancelled the day of, or at time of delivery or will call, are subject to a 100% cancellation fee.
Special order items or services are subject to a 100% cancellation fee once the order has been placed.
It is the customer’s responsibility to make any additions or cancellations of the rental equipment prior to the day of delivery or will call.
You may be charged a labor fee if your delivery site requires that equipment be taken up stairs, elevator or an excessive walk by our delivery/pick-up crew.
If our delivery or pick-up is delayed due to your event an additional charge may apply.
In case of emergency how can we contact you?
During all events we have a someone on call, who is in charge of emergency calls and will be able to assist on all equipment needs.