Frequently Asked Questions
Where are you located?
We are located at:
1070 Horizon Dr., Suite F Fairfield, CA 94533
When are you open?
10:00 AM to 5:00 PM Monday through Friday.
10:00 AM to 2:00 PM Saturday
Or by appointment!
How can I place an order?
Just give us a call (707) 673-4734. Or use the Contact Us and drop us an email and we will contact you to go over all your rental needs.
What is needed to place an order?
The following information is needed to place an order:
- Name and phone number of the point of contact
- Date of your event.
- A valid credit or debit card.
- A valid form of identification.
- We gladly provide no obligation quotes, however, rental equipment availability can not be guaranteed until a deposit is established and a reservation is created.
- A "Quote" is not a "Reservation"
What payment options do I have?
We accept all major credit and debit cards (VISA, MasterCard, Discover, or American Express), Apple Pay, and cash.
Sorry, but we cannot accept checks from new accounts. Full payment must be received two weeks prior to the date of your event. If you place the reservation more than two months ahead, a 50% deposit is needed.
What is your rental rates based on?
All rates quoted are based on a 72-hour rental period per item; however, we allow extra time for the customer to pick-up/drop off.
If we are delivering your items we can deliver the day before your event and pick up the day after. If that is not possible, other arrangements can be made.
Any rental equipment kept for longer than specified will be charged according to our price schedule.
What if we wish to add more equipment or change an order after hours?
We accept changes or add ups to your order at least 1 day prior to the delivery date of your order. We can add items to your order on the day of delivery based on availability, but however if we deliver it after our truck has left the warehouse with your equipment, we would charge another delivery charge.
How much is delivery?
Delivery and pick up rates are based on the time and location of your event and amount of equipment needed. Delivery and pick up rates are quoted as "round trip", delivery to event and pick up after event. Depending on your location, there is a minimum order amount that must be met before delivery charges are applied.
Please note: Our normal delivery and pick up times are Monday through Saturday, 10 AM-5 PM.
We will not leave the items unless the customer is available onsite to sign for the delivered items.
Who is responsible for damaged or missing items?
The customer is responsible for all equipment from the time of delivery or will-call until the time it is returned to Platinum Party and Event Rentals.
The customer is also responsible for damaged or missing items and verifying an accurate count of rental items received and returned.
Do you offer insurance against damaged items?
A damage waiver is available. The damage waiver charge is 10% of the total rental and covers reasonable, accidental damage to the equipment. It is optional and non-refundable. If the damage waiver is declined, and any rental items are damaged or missing, the customer will be responsible for the full replacement cost of the items.
Will you set up my items?
Absolutely! We will set up tables, chairs, linens, decorations, lighting, and any other need you may have. There is an additional fee for set up and tear down. Arrangements MUST be made in advance.
What should we do with your dishware before we return it?
Please scrap food from the plates and rinse. Please place the dishware into the crates in which they were delivered.
What is you cancellation policy?
Any orders cancelled prior to 72 hours before the delivery/will-call date may be subject to a cancellation fee.
Orders cancelled within 72 hours of the delivery/will-call date are subject to a 50% cancellation fee.
Orders cancelled the day of, or at time of delivery or will call, are subject to a 100% cancellation fee.
Special order items or services are subject to a 100% cancellation fee once the order has been placed.
It is the customer’s responsibility to make any additions or cancellations of the rental equipment prior to the day of delivery or will call.
You may be charged a labor fee if your delivery site requires that equipment be taken up stairs, elevator or an excessive walk by our delivery/pick-up crew.
If our delivery or pick-up is delayed due to your event an additional charge may apply.
In case of emergency how can we contact you?
During all events we have a someone on call, who is in charge of emergency calls and will be able to assist on all equipment needs.